When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you create and account, consent to receive notifications and marketing emails from us, or make a purchase or attempt to make a purchase through the Site, we collect certain information from you, such as your login and account information, including screen name, password and unique user ID; personal details including gender, hometown, date of birth and purchase history;
payment or credit card information, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number) and personal and marketing preferences. We refer to this information as “Order Information.”
We do not knowingly collect personal information online from children under the age of 13.
We use your Personal information in the following ways:
To Provide the Features of the Site and the Services You Request
When you use our Site, we will use your Personal Information to provide the requested product or service. If you make a purchase on halolife.io, or participate in an event or promotion, we will use the contact information you give us to communicate with you about the purchase, event or promotion. We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). If you contact our customer support, we will use information about you, such as delivery or payment information, or the product you have purchased to help you resolve a problem or question.
To Communicate Information about our Products, Services, Events and for Other Promotional Purposes
If you are an existing customer of HALOLIFE (for example, if you have placed an order with us), we may use the contact details you provided to send you marketing communications about similar HALOLIFE products or services, where permitted by applicable law (unless you have opted out). In other cases, we ask for your consent to send you marketing information.
We may use the information that you provide to us as, well as information from other HALOLIFE products or services such as your use of the Site to personalize communications and advertisements regarding our products and services that may be of interest to you. For registered users, this may include data collected from your interactions with the Site that are associated with your account across devices.
To Operate, Improve and Maintain our Business, Products and Services
We use the Personal Information you provide to us to operate our business. For example, when you make a purchase, we use that information for accounting, audits and other internal functions. We may use Personal Information about how you use our products and services to enhance your user experience and to help us diagnose technical and service problems and administer our Site.
To Protect Our or Others' Rights, Property or Safety
We may also use Personal Information about how you use our Site to prevent, detect, or investigate fraud, abuse, illegal use, violations of our Terms of Service, and to comply with court orders, governmental requests or applicable law.
For General Research and Analysis Purposes
We use Personal Information about how our visitors use our Site to understand customer behavior or preferences. For example, we may use Device Information about how visitors to halolife.io search for and find products to better understand the best ways to organize and present product offerings in our storefront
and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). In addition, we also use device information in our marketing and advertising campaigns.
We may also use your Personal Information in other ways and will provide specific notice at the time of collection and obtain your consent where necessary.
HALOLIFE may share each of the categories of Personal Information we collect with other HALOLIFE affiliated entities for the purposes and under the conditions outlined above.
We share your Personal Information with third parties to help us use your Personal Information, such as service providers processing Personal Information for business purposes on HALOLIFE’s behalf, to process credit cards and payments, shipping and deliveries, host, manage and service our data, distribute emails, research and analysis, advertising, analytics, manage brand and product promotions as well as administering certain services and features. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information with other third parties to the extent necessary to: (i) comply with a government request, a court order or applicable law; (ii) prevent illegal uses of our Site or violations of our Site’s Terms of Service and our policies; (iii) defend ourselves against third party claims; and (iv) assist in fraud prevention or investigation (e.g., counterfeiting)..
We may also transfer Personal Information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, spin-off, dissolution or liquidation).
Encryption & Security: We use a variety of technical, administrative, and organizational security measures, including encryption and authentication tools in certain circumstances, to maintain the safety of your Personal Information.
DESPITE OUR EFFORTS, NO WEBSITE, MOBILE APPLICATION, DATABASE OR SYSTEM IS COMPLETELY SECURE OR “HACKER PROOF.” YOU CAN HELP KEEP YOUR DATA SAFE BY TAKING REASONABLE STEPS TO PROTECT YOUR PERSONAL INFORMATION AGAINST UNAUTHORIZED DISCLOSURE OR MISUSE.
Retention of your Personal Information: We retain your Personal Information for as long as necessary to fulfil the purposes described in this policy, unless otherwise required or permitted by law. For example, we keep your account profile information for as long as you keep your HALOLIFE account, but, we may keep your order history longer to comply with legal obligations.
Managing your Personal Information: You may have the right to request: (i) access to your Personal Information (both the categories of data we collect, which is laid out in this policy, and particular types); (ii) an electronic copy of your Personal Information; (iii) correction of your Personal Information if it is incomplete or inaccurate; or (iii) deletion or restriction of your Personal Information in certain circumstances as provided by applicable law. If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. We will not discriminate against you for the exercise of these rights. If you request to delete your account, you can create a new account on our Site at any time. If you have a request regarding your Personal Information that cannot be fulfilled from your account settings, please contact us. Contact details can be found in the “CONTACT US” section below. We will verify your request either through a message sent to the email address associated with your account (so you must have access to this email account) or by asking you to provide information matching what we have for you within our systems. You or your authorized agent may request to exercise your rights. Before we can act on a request from your authorized agent, we may require verification of your identity and proof from the authorized agent that they can act on your behalf.
Managing your notifications: If you have a HALOLIFE account, you can opt out of receiving HALOLIFE’s marketing communications by modifying the preferences in your account settings. Alternatively, you can opt-out by following the opt out or unsubscribe instructions in the message or by contacting us. Contact details are in the “CONTACT US” section below.
Behavioral Advertising. As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. Similarly, you can adjust your advertising preferences on your mobile device at the device level. For example, to adjust your advertising preferences in iOS, visit Settings > Privacy > Advertising > Limit Ad Tracking. To adjust your advertising preferences in Android, visit Settings > Google > Ads > Opt out of interest-based ads.
COOKIES AND PIXEL TAGS
HALOLIFE collects information, which may include Personal Information, when you use our Site. We use a variety of methods, such as cookies and pixel tags to collect this information, which may include your (i) IP-address; (ii) unique cookie identifier, cookie information and information on whether your device has software to access certain features; (iii) unique device identifier and device type; (iv) domain, browser type and language, (v) operating system and system settings; (vi) country and time zone; (vii) previously visited websites; (viii) information about your interaction with our Site such as click behavior, purchases and indicated preferences; and (ix) access times and referring URLs.
Some advertising and technology partners may also collect Personal Information when you use our Site. These partners have committed to act as service providers on HALOLIFE’s behalf and have committed to only use your Personal Information for HALOLIFE’s purposes as described in this policy.
Functional: These cookies are required for basic Site functionality and are therefore always enabled. These include cookies that allow you to be remembered as you explore our Site within a single session or, if you request, from session to session. They help make the shopping cart and checkout process possible as well as assist in security issues and conforming to regulations.
Performance: These cookies allow us to improve our Site's functionality by tracking usage. In some cases, these cookies improve the speed with which we can process your request and allow us to remember Site preferences you have selected. Refusing these cookies may result in poorly-tailored recommendations and slow Site performance.
Social media and Advertising: Social media cookies offer the possibility to connect you to your social networks and share content from our Site through social media. Advertising cookies collect information to help better tailor advertising to your interests. In some cases, these cookies involve the processing of your Personal Information. Refusing these cookies may result in seeing advertising that is not as relevant to you or you not being able to link effectively with Facebook, Twitter, or other social networks and/or not allowing you to share content on social media.
Your browser can help you manage cookies. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings on each browser and device that you use. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you may not have access to many features that make our Site more efficient and some of our services will not function properly.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
The Site may provide links to other (third-party) websites and apps for your convenience or information. Linked sites and apps have their own privacy notices or policies, which we strongly encourage you to review. To the extent any linked websites or apps are not owned or controlled by us, we are not responsible for their content, any use of the websites or apps, or the privacy practices of the websites or apps.
The Site is not intended for individuals under the age of 16.
Through the Site and otherwise you can request to receive various promotional emails from us. We may also ask if you want to receive such promotional emails from us during a sweepstakes, contest, raffle or similar promotion registration process. If you want to receive our promotional emails, you may be asked to provide certain personally identifiable information and areas of interest so that we can fulfill your request. If you wish to stop receiving such promotional emails at any time, please refer to the opt-out provisions provided within the email.